How to Contact Us
Our support team is available around the clock, every day of the year. Whether you have a question about a withdrawal, a bonus wagering requirement or your account verification, we answer within minutes on live chat and within a few hours by email.
Our Support Channels
Live chat, open 24/7
You can open live chat by tapping the red chat bubble in the bottom-right corner of any page on bloodyslots.co, including on mobile browsers. Chat is staffed 24 hours a day, 7 days a week, including bank holidays. Typical first response time is under 2 minutes, and most account and payment queries are resolved in the same conversation.
Write to [email protected] for anything that needs a written record: disputed transactions, KYC document follow-ups, bonus complaints. We reply to every email within 24 hours, and complex payment investigations within a maximum of 48 hours. Attach your account ID and, where relevant, screenshots or receipts so we can match your case on the first reply.
Channel overview
| Channel | Availability | First response |
|---|---|---|
| Live chat (site bubble) | 24/7, all year | Under 2 minutes |
| Email [email protected] | 24/7, replies in order received | Within 24 hours |
| Email, complex payment cases | 24/7 | Within 48 hours |
What We Can Help With
Everyday queries
Our agents handle the full range of account, payment and gameplay questions. We launched Bloodyslots Casino in 2023 and have built the support desk to cover everything from a £20 minimum deposit question to a £20,000 monthly withdrawal limit review.
- Account access: password resets, login errors, personal detail updates, account closure requests.
- KYC and verification: document requirements (government ID, proof of address from the last 3 months, proof of payment method), status checks, resubmission after a rejected document. Verification takes up to 48 hours.
- Deposits and withdrawals: missing deposits, method availability (Visa Debit, PayPal, Trustly, Skrill, Neteller, Bitcoin, Ethereum, Tether and others), the £5,000 daily / £10,000 weekly / £20,000 monthly limits, and the 24-48 hour payout window.
- Bonuses: promo code entry (including BLOODY200 for the 200% welcome bonus up to £2,000 plus 450 free spins), 10x wagering requirements, Monday reloads, weekly 15% cashback up to £500.
- Technical problems: game not loading, live dealer stream errors, mobile browser issues, error codes.
- Responsible gambling: setting deposit and loss limits, session reminders, cool-off periods, self-exclusion, and referrals to GamCare, BeGambleAware, GAMSTOP and Gambling Therapy.
Check These Before You Write
Three quick checks
A 60-second check on your side often removes the need to wait for a reply at all. Before you open chat or send an email, run through this list.
- Open the FAQ section from the site footer: deposit minimums, bonus terms, withdrawal times and verification steps are documented there.
- Check your KYC status in your profile under Verification: if documents show as pending, they are still within the 48-hour processing window and no action is needed yet.
- Review your transaction history under My Account, then Wallet: deposits, withdrawals and bonus credits each appear with a timestamp, which settles most payment queries instantly.
- For a bonus question, open the promotion's terms page first, since wagering progress and validity (30 days on the welcome bonus) are shown there.
What to include in your message
When you do contact us, give us your account ID or registered email, the date and time of the issue, the amount involved, and any error message you saw. With those four details we can usually resolve a payment or bonus case in a single exchange.
Responsible Gambling Assistance
Priority handling
Requests to set deposit limits, loss limits or session reminders are applied by support agents immediately, day or night. Self-exclusion requests are treated as urgent: tell the agent plainly that you want to self-exclude and we will action it during the chat, then confirm it in writing to your registered email.
We also refer players to GamCare, BeGambleAware, GAMSTOP and Gambling Therapy for independent, free support. UK players can register with GAMSTOP directly for multi-operator exclusion. If gambling stops being fun, contact us before it becomes a problem; the tools cost nothing and take minutes to activate.
Press and Business Enquiries
Media, affiliates and partnerships
Journalists, affiliate partners and business enquirers should not use the player support address. Send press requests, affiliate onboarding questions and partnership proposals to the business team via the contact form linked in the site footer, marked for the attention of Bloody Entertainment N.V., our parent company, which operates under Curaçao licence 8048/JAZ2021-455. We respond to business enquiries within two working days.
Frequently asked questions
How quickly does live chat respond?
Live chat is staffed 24/7 and typical first response time is under 2 minutes. Open the chat bubble in the bottom-right corner of any page.
Which email address should I use?
Use [email protected] for all player matters. We reply within 24 hours, or within 48 hours for complex payment investigations.
Do you have a phone line?
We do not operate a phone line. Live chat and email cover every query type, and both create a written record of your case.
How do I check my verification status?
Go to your profile and open the Verification section. Pending documents are within the 48-hour processing window; if a document was rejected, the reason is shown there and you can resubmit immediately.
Can support set responsible gambling limits for me?
Yes. Ask any agent to set deposit limits, loss limits, session reminders or self-exclusion and it is applied immediately, with written confirmation to your registered email.