Our AML and Verification Commitment
Every account at Bloodyslots Casino is subject to anti-money-laundering and verification controls required under our Curaçao licence. We launched in 2023 with compliance built into the platform, and this page sets out exactly what that means for you.
Our AML Policy
We operate under a Curaçao licence held by Bloody Entertainment N.V., and we follow the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction. In practice this means we must know who our players are, understand where their funds come from, and report suspicious activity to the relevant authorities.
We cannot and do not accept deposits that come from criminal proceeds. Our obligations include customer due diligence, ongoing monitoring of all account activity, record keeping, and staff training. These controls protect you as much as they protect us, because they keep stolen cards, fraudulently opened accounts and third-party payments away from the platform.
When We Verify Your Identity
Verification stages
We verify every player before the first withdrawal, and we may verify earlier if your activity crosses certain thresholds or triggers a monitoring review. Registration itself is quick, but do not treat it as the end of the checks: full verification happens before any funds leave your account.
We may ask for any of the following documents at any stage, and each must be valid, legible and in your own name.
- Government-issued photo ID (passport, driving licence or national identity card)
- Proof of address dated within the last 3 months (utility bill, bank statement or council tax letter)
- Proof of payment method ownership (photo of the card with middle digits covered, or a screenshot of your e-wallet or crypto wallet showing your name)
- Source of funds evidence where a review requires it (see the dedicated section below)
Verification Step by Step
The process is deliberately straightforward, and processing takes up to 48 hours from the moment we receive clear documents. Here is what happens:
- Log in and open the verification section of your account, or reply to the request email from our compliance team.
- Upload photos or scans of the requested documents, making sure all four corners and all details are visible.
- Our compliance officers review each document manually and cross-check the details against your account profile.
- You receive an email confirming approval or, if something is unclear, a request for a replacement document.
- Once approved, withdrawals are released and processed within 24 to 48 hours.
How we protect your documents
Uploads travel over encrypted connections and are stored in an access-restricted archive. Only authorised compliance staff can view them, and we never share your documents with third parties except where we are legally obliged to do so.
Why We Ask for Source
If your deposits exceed levels we consider unusual for the account profile, or if a monitoring alert flags inconsistent patterns, we will ask you to show where the money comes from. This is not an accusation; it is a standard regulatory check that applies to every operator in our licence jurisdiction.
Acceptable evidence includes recent payslips, a tax return or self-assessment, bank statements showing regular income, a pension or benefits letter, or documents evidencing the sale of an asset. For larger deposit volumes we may combine this with source-of-wealth information, meaning a broader picture of how your funds accumulated. The faster you respond, the faster we lift any review hold.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. Our systems look for structuring (splitting amounts to stay under thresholds), rapid deposit-withdrawal cycling with little play, use of multiple payment methods, and mismatched beneficiary names.
Withdrawals are returned by the same method you used to deposit wherever technically possible, and to an account or wallet held in your own name. Third-party payments are refused in both directions. Our standard limits are set out below, and we review any activity that sits outside normal patterns for your account, regardless of size.
| Parameter | Value |
|---|---|
| Minimum deposit | £20 |
| Minimum withdrawal | £20 |
| Daily withdrawal limit | £5,000 |
| Weekly withdrawal limit | £10,000 |
| Monthly withdrawal limit | £20,000 |
| Withdrawal processing time | 24 to 48 hours |
| Fees on deposits or withdrawals | None |
If Verification Fails
If you do not provide the requested documents, or the documents do not match your account details, we suspend withdrawals until the issue is resolved. The account stays open for you to complete verification, and your balance remains yours.
Where we have reasonable grounds to suspect fraud, use of a false identity, or money laundering, we are required to freeze the account, close it and, where the law demands it, file a report with the authorities. In such cases we may not be able to tell you that a report was made. Genuine mistakes, such as an expired document or a typo in your address, are fixed with a simple re-upload and never lead to confiscation of a legitimate balance.
How Long We Keep Records
We retain your verification documents and transaction records for at least five years after your account closes, because our licence conditions require this retention period. If you ask us to delete your account, we still hold the compliance records, but they are used only for legal and regulatory purposes and never for marketing. Questions about any of this? Our compliance team is reachable at [email protected], 24/7.
Frequently asked questions
Do I need to verify before my first deposit?
No. You can register, deposit and play first. We verify every player before the first withdrawal, and earlier only if thresholds or monitoring checks require it.
How long does verification take?
Up to 48 hours from when we receive clear, complete documents. Approved withdrawals are then processed within 24 to 48 hours with no fees.
Can I withdraw to a different method than I deposited with?
No. We return funds by the same method wherever possible, and only to an account or wallet in your own name. Third-party payments are refused in both directions.
Why are you asking about my income?
If your deposits exceed levels normal for your account, our licence requires us to confirm the source of funds. A payslip, bank statement or tax document is usually enough.
What happens to my documents after verification?
They are stored in an encrypted, access-restricted archive and retained for at least five years after your account closes, as our Curaçao licence conditions require.